Le Sac is made of thick durable 100% natural cotton canvas.

Le Sac garden belts can fit most body shapes and sizes. The belt can be worn on your hip or higher on your waist. The belt can expand to 130 cm from belt to buckle. 

Le Sac has three pockets. Two are made for larger items, for example, pruners, phones, gloves etc. The smaller pocket on the left side was designed for items such as seeds, AirPods, etc. The pockets surprisingly can fit a lot!

Le Sac belts are made for hard work and can be gently washed by hand or in the machine on a gentle cycle - where possible we suggest spot cleaning. We recommend spraying your Le Sac with a fabric protector before using it. It’s important to note that your Le Sac isn’t nature proof, and will age like any other natural item if it spends long hours in the garden.

Le Sac Garden Belts are well-made and should see you through four seasons or 12 months of hard work from the date of your purchase. However, if you believe there is a fault with your belt, let us know via email at support@shoplesac.com and we'll be happy to assist you. 

Here's what you need to know about our warranty:

• Le Sac garden belts are backed by a 12-month warranty for peace of mind.
• Our product warranty is only valid if you purchased the belt directly from us or one of our authorised sellers.
• Our product warranty does not cover belts that were misused or weren’t properly taken care of. 
• Return postage may be required when sending the belts back to us.
• If we approve your claim, you will receive a replacement that's the same or similar to the one you had.

Any advantages conferred through our Product Warranty stand as supplementary to the legal rights and recourse available to you as a consumer under legislation pertaining to the specific garden accessories covered by these warranties.

 Yes, our garden belts are designed with comfort in mind, ensuring they can be worn for extended periods while working in the garden. The belts are made from 100% cotton canvas and feature adjustable straps for a comfortable fit, our pockets are moveable so they never get in your way while moving freely.

Trisha & Sahra both live in NSW on farms and share a passion for supporting rural and regional communities and charities. 

At Le Sac, we are deeply committed to charitable initiatives that align with our values. We focus on regional and rural communities, women's and children's rights, mental health, and improving access to health services. 

Please email us at hello@shoplesac.com with your contact details and we will reach out to further discuss how Le Sac can support you.

Le Sac Thorn Proof Glove is made of high-quality soft suede and leather.

Our gloves are available in medium & small sizes. If in doubt, size down as the gloves are very supple and will give. Please refer to our size guide below.

SIZE GUIDE:

• Medium:

Total length - 40cm

Wrist to middle finger - 18.5cm

Width 11cm

• Small:

Total length 39.5cm

Wrist to middle finger - 17.5

Width 9.5cm

High quality leather and suede should age well with care. To keep your thorn-proof gloves in great condition please follow the below:

1. Surface Cleaning: Gently wipe away dirt and debris with a damp cloth. Avoid soaking the gloves to preserve the high-quality suede and leather.
2. Deep Cleaning: For tougher stains, use a suede or leather cleaner specifically designed for the material. Apply sparingly and follow the product instructions.
3. Drying: Always air dry your gloves naturally, away from direct sunlight or heat sources, to prevent changing the fabric, cracking or warping.
4. Storage: Store your gloves in a cool, dry place to maintain their shape and quality. Avoid folding them for extended periods.

With proper care, your gloves will remain durable, stylish, and ready for your next gardening session!

Le Sac Thorn Proof Gloves are well-made and should see you through four seasons or 12 months of hard work from the date of your purchase. However, if you believe there is a fault with your belt, let us know via email at support@shoplesac.com and we'll be happy to assist you. 

Here's what you need to know about our warranty:

• Le Sac’s thorn proof gloves are backed by a 12-month warranty for peace of mind.
• Our product warranty is only valid if you purchased the glove directly from us or one of our authorised sellers.
• Our product warranty does not cover gloves that were misused or weren’t properly taken care of. 
• Return postage may be required when sending the glove back to us.
• If we approve your claim, you will receive a replacement that's the same or similar to the one you had.

Any advantages conferred through our Product Warranty stand as supplementary to the legal rights and recourse available to you as a consumer under legislation pertaining to the specific product covered by these warranties.

Absolutely! Our thorn-proof gloves are designed for both comfort and style, making them perfect for extended wear. Crafted from high-quality chic suede and leather, they not only provide superior protection against thorns but also offer a luxurious feel. The breathable lining and ergonomic design ensure a snug, flexible fit, allowing for free movement while keeping your hands safe and looking elegant in the garden.

After placing your order you will receive an order confirmation email to the email address provided in your order, this will provide your order number. Please email support@shoplesac.com if you need any help with your order.

Once an order is processed at our warehouse, often changes or cancellations cannot be accommodated. 

However, we sometimes have a brief window post-order placement during which we may be able to modify your order. 

Except for preordered items, most orders are shipped in a couple of business days from when you place your order.

Your order will generally leave our warehouse 1 to 4 business days after you place the order. Upon fulfilment by our warehouse, an additional email containing a unique Australia Post tracking number and link will be sent to you.

You can access your tracking information by clicking the link in the email or searching for your unique tracking number online at Australia Post's tracking page here. 

Please be aware that tracking details will only become available once your order has been processed by the warehouse.

If you have any questions or concerns regarding tracking your order please contact Australia Post via their help page here.

Yes, you can! Please send us an email at support@shoplesac.com and we can assist you from there.

Please send us an email at support@shoplesac.com and our team will be happy to assist you.

 Please email us at support@shoplesac.com  and we will rectify this for you immediately. 

If you received a different product than what you ordered, please include a photo of the product label on the box so our team can further investigate.

Before finalising your purchase, kindly ensure that your shipping address is accurate during checkout. Your computer's auto-fill settings may occasionally input outdated or incorrect addresses.

Upon order confirmation, please review the shipping details provided in your order confirmation email to ensure it is correct. If you discover an error in your submitted address, please contact us immediately via email at support@shoplesac.com. 

If your order has not been shipped yet, we can change your address. However, once your order has been dispatched, please note that additional fees will apply for redirecting it to a new address.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, please return your product in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shoplesac.com. Please note that once you have contacted us to start the process, returns will need to be sent to the address provided over email. 

Once received, if your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions atsupport@shoplesac.com

AUSTRALIA

We offer shipping nationally in Australia via flat-rate postage through Australia Post. 

• Standard Shipping: $11.00 (AUD), estimated 4-7 business days.
• Express shipping: $15 (AUD), estimated 1-3 business days.
  

Please note that once your order has been processed by us and received by Australia Post, they become responsible for your order and its tracking.  For the most accurate information, please track your postage through Australia Post's website here. Australia Post has lots of information on its website regarding tracking and postage. 

NEW ZEALAND

Timeframe estimated - current delivery can be viewed when checking out and via Australia Post below)

• Standard Shipping starts at $19.15 AUD (4-7 business days)
• Express Shipping starts at $34.15 AUD (2-5 business days)

For up-to-date delivery times and postage to New Zealand, visit the Australia Post website here.

Notes:

• International orders may incur taxes upon arrival.
• Shipping cost depends on the weight of the product (s) you've ordered.

We dispatch orders from regional NSW -  Bega Post Office 2550. 

Shipping times are calculated from the moment orders are dispatched. 

Your orders will generally leave our warehouse 1 to 4 business days after you place the order. Once your order is dispatched you will receive an email, this is automated and can sometimes find its way to your junk mail.

As a small business, we don't offer free shipping at this stage. We really want to keep our product prices as affordable as possible. To do this, we charge for shipping at the same rates that Australia Post provides, rather than building those costs into our prices.

We hope you can understand. We want to be very transparent with our pricing. Thank you for supporting small businesses like ours.

IMPORTANT - Please note that once your order has been processed by us and received by Australia Post, they become responsible for your order and its tracking.  

If your order is not updating on the tracking page or taking longer than expected it could be due to an error in scanning, and most likely it is on its way. 

A delay doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 business days of their estimated delivery date. 

1. We advise tracking your postage through Australia Post's website for the most accurate information. 
2. Check for delays or disruptions on Australia Post domestic service updates.
3. Raise an online enquiry with Australia Posts late or missing item form. Australia Post will monitor your parcel for any updates. If your parcel hasn’t been delivered by 10 business days after the expected delivery date, Australia Post normally investigates further.

• In Transit: Your order is in transit, possibly passing through various postal hubs on its way to you.
• Out for Delivery: Your order is with the delivery agent and is scheduled for delivery to your specified address soon.
• Delivered: Your order has reached its delivery destination as per your order details.

Exceptions/Delays: Occasionally, unforeseen circumstances such as inclement weather or logistical challenges may cause delays. Please contact Australia Post with any questions or concerns. Australia Post Help page here. 

What to Do If There's an Unexpected Delay:

• Review Tracking Information: Frequently, the carrier's tracking system will offer updates or explanations for any delays.
• Contact the Carrier: For extended delays or unclear tracking statuses, reach out directly to the carrier for further details.
• Contact Us: Should you encounter difficulties with the carrier or have concerns regarding your order, our Customer Service team is happy to assist. Simply email us at support@shoplesac.com.

Additional Tips:

• Monitor Your Email: We'll keep you informed of any significant updates regarding your shipment.
• Be Patient: Most shipping delays typically resolve themselves within a few days.